- Handle customers queries via calls or chat/ensure customer satisfaction by resolving issues promptly/Maintain and update customer recordsvas required.
- Respond to customer inquiries and resolve issues professionallyand courteously.
- Provide accurate information about products or services tocustomers.
- Build solid relationships with customers through regularfollow-ups and proactive issue resolution.
- Collaborate with internal teams to resolve complex customercomplaints.
- Maintain high product knowledge to effectively supportcustomers.
- Identify opportunities to upsell or cross-sell products orservices based on customer needs.
📌 Customer Care Associate (Punjab)
🏢 KABALIKRUT GROUP
📍 Punjab
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