- End to end management of client assignments / inquiries entailing requirement gathering, quotation, initiation, planning, execution, monitoring/controlling & delivery.
- Be the account manager and provide exceptional service to the clients on a day-to-day basis.
- Ensure the timely and successful delivery of our solutions according to their needs and objectives.
- Accept ownership for total account management.
- Handling energetic scheduling of work allocation to freelancers as per the subject area & services across time zones.
- Closely monitor volume allocations to ensure equal distribution between quality pool of freelancers while adhering to assignment budget.
- Working in collaboration with the internal teams for responding to client queries and manage processing.
- Tracking deadline,
ensuring timely deliveries, manage last minute scheduling changes.
- Maintain and develop freelancer relationship, share feedback with freelancers on procedural issues and respond to their routine queries.
- Co-ordination with sales team to support with service understanding and quotation for client conversion.
- Reporting to Deputy Manager Project Management.
- Prepare & analyze MIS data for dashboards, trend identification to devise next steps.
- Implementation of business strategies to achieve set goals.
- Adherence to company policies and guidelines.