Purpose of Role: To expand network & pincode serviceability and manage P&L; of their state/zone

Roles & Responsibilities:

1. Network & Pin code Expansion

- Coordinate with sales team to analyze recent business opportunities & expand network in those locations
- Managing the expansion of hubs in the state in coordination with internal & external stakeholders
- Responsible for pin code expansion across the state & increase serviceability
- Ensure all resources are available for pincode expansion
- Planning manpower & deployment in areas with pincode expansion

2. Customer Escalation & COD Closure

- Handling & resolving the customer escalations with SZM & HI
- Ensure BIC customer experience in all hubs
- Resolving the issues & escalation of SZMs
- Ensuring 100% closure of COD on daily basis across the hubs

3. State Franchise Management

- Onboarding new franchise partners for expansion of franchise business
- Ensuring BIC Performance of hubs across the state. Coordinate with SZM to ensure better performance in franchises
- Proactively assessing the vendors needs & maintaining a good relationship with them




- Coordination with the internal stakeholders to ensure resolve the escalations & queries of the vendors
- Rate card discussion with the vendors/franchise
- Ensuring to reduce the cost per order(CPO) with franchise & vendors

4. Workforce Management

- Creating manpower planning from the monthly projections received from sales team
- Analyzing the root cause for attrition & building strategies to reduce the attrition
- Working with the HR team & SZM to close all the open positions
- Training & mentoring the SZM & HIs on ground to smooth functioning of hub
- Providing feedback to the SZM on their performance & ensure better performance

5. P&L; Management

- Responsible for handling the P&L; of their respective state in coordination with SZM
- Building strategies & processes for reducing discrepancies in the planned budget for maintain P&L; for the state
- Maintaining the productivity of the hubs & delivery partners in coordination with the SZM to increase the revenue of the state

Skills required -

1. Operational Excellence
2. Problem Solving
3. Communication Skills
4. Workforce Management
5. Business Leadership

📌 Senior Manager - Last Mile Operations (Regional Language is a Must) (Goa)
🏢 Shadowfax Technologies
📍 Goa