The Customer Service Associate III handles moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an productive, professional and accurate manner and resolves service concerns while documenting customer requests, and completing changes to policies. This individual provides service to customers, which may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.
Responsibilities
- Inputs and tracks into the appropriate databases.
- Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer s part and updates as warranted
- Working knowledge of insurance policies and related processes and procedures.
- Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
- Resolve routine, complex, and unique questions/issues.
- Work on making accurate payments and triaging
Education
- High School Diploma or GED (Preferred)
Experience
- 0-2 years experience (Preferred)
Supervisory Responsibilities
- This job does not have supervisory duties.
Education Experience (in lieu)
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Customer Service Associate III (Karnataka)
🏢 Allstate Insurance
📍 Karnataka
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.