Job Title: Call Audit / Quality Analyst
Company: QHT Clinic
Job Type: Full time
Work Mode: Haridwar
Experience: 6 months to 1 year in Call Auditing / Quality Analysis
Work Schedule:
- 9-hour shift
- 6 working days per week
Job Responsibilities:
- Audit recorded inbound and outbound calls for quality, accuracy, and compliance
- Evaluate communication skills, call flow, and adherence to SOPs
- Provide constructive feedback to calling teams for performance improvement
- Maintain audit reports and quality documentation
- Identify gaps, trends, and areas for process improvement
- Ensure high standards of patient experience and service quality
Requirements:
- Personal laptop is mandatory
- Quiet and dedicated workspace at home
- Strong listening, analytical, and communication skills
- Attention to detail and ability to meet deadlines
- Basic knowledge of call quality parameters and reporting tools
- Healthcare or clinic background is a plus
Preferred Skills:
- Experience in healthcare, clinics, or service-based industries
- Familiarity with QA scorecards and call monitoring tools
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.