As a Customer Support Executive, you will be responsible for prioritize incoming user requests, deeply understanding the core issue, and authoring accurate, step-by-step solutions. You will own the ticket lifecycle from intake to resolution, ensuring all interactions are handled professionally and within our target response times.

Key & Functional Responsibilities and Authority:

- Analyse customer inquiries accurately to deliver precise, comprehensive solutions within established time frames.
- Prioritize and resolve incoming support tickets efficiently to consistently meet or exceed departmental SLA targets.
- Maintain a high standard of professional, empathetic, and timely communication across all support channels.
- Prepare & Sending Quotes against enquires.
- Processing and recording inquiries and orders as well as complaints.
- Creation of service offers (cost estimates)



and offer tracking/follow-up.
- Recording and processing of service processes (traceability).
- Contract review for warranty periods and possible goodwill claims.
- Internal communication with the departments such as production & Supply Chain.

Qualification, Experience & Key Skills:

- Relevant work experience of around 4 to 5 years in Customer Support with Bachelor degree in Marketing or an equivalent education.
- Proficient in MS Office & ERP systems (preferably Sales Force & Microsoft dynamics).
- Strong attention to detail with a commitment to providing thorough, error-free technical responses.
- Ability to work with Europe Sales & Marketing Team and communicate effectively..

📌 Customer Support Executive (Tamil Nadu)
🏢 MT DERM
📍 Tamil Nadu