We are looking for a highly skilled and experienced professional to join our team in Mohali. The ideal candidate will have 30 years of experience.

Roles and Responsibility

- Manage and resolve customer complaints via chat.
- Provide excellent customer service and ensure satisfaction.
- Collaborate with internal teams to improve processes and procedures.
- Develop and implement process improvements to increase efficiency.
- Analyze customer feedback and suggest changes to enhance the customer experience.
- Maintain accurate records of customer interactions and transactions.

Job Requirements

- Minimum 30 years of experience in a related field.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Excellent customer service and interpersonal skills.
- Robust analytical and troubleshooting skills.
- Ability to work independently and as part of a team.

About Company

TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED is a leading company in the CRM/ IT Enabled Services/BPO industry, committed to providing exceptional customer experiences and driving business growth.

📌 Service Chat Executive (Punjab)
🏢 TP
📍 Punjab