Project / Service Delivery (60%)

Own end-to-end delivery of IT Managed Services projects, ensuring adherence to SLA, KPI, scope, timelines, and contractual commitments.

Lead service governance, including project planning, resource allocation, risk management, issue resolution, escalation handling, and continuous service improvement.

Manage resource forecasting, capacity planning, and optimal utilization.

Drive productivity, team performance, and quality standards to consistently meet or exceed client expectations.

Conduct regular service review meetings (weekly/monthly/quarterly) with clients and internal stakeholders.

Prepare and present dashboards, MIS reports, and executive summaries for senior leadership and clients.

Account Management & Growth (40%)

Act as the end to end Single Point of Contact (SPOC) for assigned accounts, ensuring robust stakeholder engagement and relationship management.

Identify upsell and cross-sell opportunities within existing accounts to drive revenue growth.

Develop account growth strategies aligned with client IT roadmap and business objectives.

Track account-level revenue targets, margin goals, and cost optimization objectives are met.

** Must have staffing industry experience**

📌 Account Management (Maharashtra)
🏢 Experis
📍 Maharashtra