30 Jul
|
Cyklon India
|
Delhi
30 Jul
Cyklon India
Delhi
Role & responsibilities
1. Managed end-to-end customer support .
2. Collect, organize, and maintain customer interaction data .
3. Analyze customer feedback, warranty claims, and support cases .
4. Prepare periodic reports on customer satisfaction, common service requests, product-related concerns, and complaint resolution metrics.
5. Coordinate with the operations, logistics, and technical teams .
6. Provide product knowledge and technical guidance on call.
7. Contribute to the development of customer support processes, FAQs, and knowledge resources .
📌 Customer Success Manager (Delhi)
🏢 Cyklon India
📍 Delhi