We are looking for a skilled Team Leader to join our Operations team in Domestic. The ideal candidate will have a strong background in IT Enabled Services/BPO and CRM, with excellent leadership skills.
Roles and Responsibility
- Manage and lead a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction.
- Analyze performance metrics and provide feedback to team members.
- Ensure compliance with company policies and procedures.
- Identify and mitigate risks to ensure seamless operations.
Job Requirements
- Proven experience in IT Enabled Services/BPO and CRM.
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Solid problem-solving and analytical skills.
- Experience in managing and motivating a team to achieve goals.
- Familiarity with industry trends and best practices.
- A graduate or postgraduate degree is required.
About Company
TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED is a leading player in the CRM/IT Enabled Services/BPO industry, committed to delivering exceptional customer experiences and driving business growth.