Role & responsibilities

Position : Service desk L1

Location : Bangolore

Experience: 3yrs -5yrs

Notice : Immediate

End User Support Engineer, responsible for providing end-user IT support through telephonic, email, chat, and remote support channels. The role involves timely diagnosis and resolution of incidents and service requests related to desktops, laptops, operating systems, Microsoft 365 applications, and user access. The engineer will log, track, and manage tickets using customer-provided ITSM tools, adhering to defined SLAs and support processes. The role also requires performing initial troubleshooting, escalating unresolved issues to higher support levels, ensuring effective communication with end users, and supporting user onboarding and offboarding activities, in compliance with IT security and organizational policies.

Preferred candidate profile

Note : If your profile is matching to above JD, please share the updated profiles to below mail id [email protected]

📌 Service Desk Engineer 1 (Karnataka)
🏢 Tekshapers Software Solutions
📍 Karnataka