SERVICENOW DEVELOPMENT | ITSM ITOM PROCESS KNOWLEDGE API INTEGRATIONS | PLATFORM CONFIGURATION

ServiceNow Developer: Following rapid expansion of new name clients into the Fujitsu SaaS ServiceNow practice, we are seeking a ServiceNow Developer that has solid and progressive consulting experience and a proven record of successful ServiceNow engagements.

Role and Accountabilities:

- Design, develop, configure, and customize ServiceNow applications and modules, specifically focusing on ITSM (Incident, Problem, Change, Request Management, Service Catalog, CMDB) and ITOM (Discovery, Service Mapping, Event Management, Orchestration).
- Implement and maintain integrations between ServiceNow and other systems using REST API, SOAP, JDBC, Mid-Server.
- Develop and configure forms, workflows, business rules, client scripts, UI policies, UI actions, script includes, access control lists (ACLs), and other platform functionalities.
- Create and maintain service catalog items, record producers, and order guides.
- Perform regular platform upgrades, patching, and cloning activities.
- Provide ongoing support, troubleshooting, and resolution of incidents and problems related to the ServiceNow platform.
- Monitor platform performance and optimize code for efficiency and scalability.
- Collaborate with Solutions Architects, Business Analysts, and other developers to understand requirements, design solutions, and deliver high-quality code.
- Participate in all phases of the SDLC, including requirements gathering, design, development, testing, deployment, and post-implementation support.
- Create and maintain detailed technical documentation, including design specifications, development guides, and test plans.
- Adhere to ServiceNow best practices and coding standards.




- Stay current with new ServiceNow features, releases, and updates, and recommend improvements to existing solutions.
- Contribute to continuous improvement initiatives within the development team.

Qualifications

Skills and Experience Requirements:

- Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent practical experience.
- Minimum 5 years of proven experience developing and implementing solutions within ServiceNow ITSM modules (Incident, Problem, Change, Service Catalog, CMDB).
- Demonstrable experience with ServiceNow ITOM modules (Discovery, Service Mapping, Event Management).
- Strong proficiency in JavaScript, HTML, CSS, XML, and other web technologies.
- Experience with REST/SOAP APIs for integration development.
- Solid understanding of relational databases and data modeling best practices.
- Familiarity with ITIL processes and principles.
- Experience working in an Agile/Scrum development environment.
- Excellent communication, presentation, and interpersonal skills, with the ability to effectively interact with clients and team members at all levels.
- Strong problem-solving and analytical abilities.

Skills and Certifications:

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS) - ITSM
- ServiceNow Certified Implementation Specialist (CIS) - Discovery
- ServiceNow Certified Implementation Specialist (CIS) - Event Management
- ITIL v4 Foundation
- Excellent analytical and problem-solving skills
- Excellent verbal and written communication skills
- Robust presentation development and Customer Presentation skills
- Successful teamwork experience demonstrated leadership abilities.

Location - Bengaluru,Chennai,Hyderabad,Noida,Pune

📌 SERVICENOW DEVELOPMENT_Technical Consultant (Telangana)
🏢 Fujitsu
📍 Telangana