Understand the basic aspects of Cash Application & Account Receivable Process. Process and apply all cash received daily in the workflow by check and credit card. To research and prepare for conversion any duplicate or overpayments.
Responsibilities
1. Monitor the queue and apply customer’s payments through the client specified portal
2. Retrieve missing remittance information and apply payments
3. Transfer, Re-batch or split payments as per instructions
4. Actively communicate with the branches and collectors in the initiation and processing of customer refunds – collect supporting documents, record adjustment entries in client systems and submit refunds.
5. Create and email reports to branch/customer.
6. At month end make sure that all the cash was assigned and applied, all unassigned payments were researched and converted.