Job Description:

Job Summary:

Under the general direction of the Payroll Manager the Payroll Specialist 1 coordinates and performs a variety of duties necessary to support the end-to-end payroll process for multiple clients within multiple states and multiple pay schedules to include weekly, bi-weekly, semi-monthly, monthly, and supplemental.

Essential Functions:

- Process payrolls for assigned clients, ensuring accuracy and timeliness by reviewing time files, exception reports, and related documentation.
- Identify and correct payroll errors.
- Collaborate with the polling team to ensure timely receipt of time files.
- Calculate paychecks from gross to net, including pre-tax and post-tax deductions.
- Deliver exceptional customer service by understanding client needs and expectations.
- Build strong client relationships, maintaining professionalism even in challenging situations.
- Communicate effectively with clients, internal departments, and occasionally regulatory agencies regarding complex or sensitive matters.
- Manage payroll-related requests (e.g., pay codes, deductions, job codes, PTO, locations, job changes) using the HRIS KACE system and coordinating with the data management team.
- Respond promptly to audit data requests.
- Maintain and update payroll procedure documentation monthly; store updates within the client folders.
- Ensure garnishments, benefits, and general data entries are accurately reflected in payroll; escalate issues as needed.
- Serve as the first point of escalation for payroll matters, resolving issues or involving appropriate teams/supervisors.
- Calculate overpayment/underpayment adjustments, research legal limits,



and ensure proper processing of refunds and recoupments.
- Submit initial root cause analysis (RCA) and risk assessments for payroll errors.
- Recommend process improvements and automation opportunities to management.
- Joins client calls and speaks to payroll items and concerns.
- Support internal and external clients via phone, email, fax, or live communication.
- Maintain confidentiality and adhere to company policies regarding overtime and attendance.
- Perform other duties as assigned.

Minimum Qualifications:

- 2 Years experience as a Payroll Processor within the Infosync company.
- High school diploma or equivalent
- Strong verbal and written communication skills
- Demonstrated ability to represent payroll operations effectively in client – facing meetings and calls.
- Experience in a client-facing role
- Proven accuracy and attention to detail
- Ability to troubleshoot and meet tight deadlines
- Qualified demeanor under pressure
- Strong multitasking and analytical skills
- Adaptability to change and problem-solving mindset
- Understanding of payroll’s human impact
- Ability to analyze and interpret excel data for accuracy.
- Proficiency in MS Office, especially Excel
- Effective time management and organizational skills
- Familiarity with payroll-related accounting and reconciliation

Preferred Qualifications:

- Experience with UKG Pro
- Some college coursework
- Advanced Excel skills
- Understanding of payroll transaction rationale
- Multi-client, multi-state payroll experience
- Background in HRO, PEO, or payroll processing firms
- Experience with restaurant/tipped employee payroll

📌 Payroll Specialist (Hyderabad)
🏢 Mancraft Consulting
📍 Hyderabad