Description

- Understanding of Insurance Finance and Accounting
- Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling.
- Works towards maximizing cash inflows & reducing bad debts.
- Understanding of O2C Cycle/AR, working knowledge of collections, account receivable analysis
- Timely updates of process changes in SOP’s
- Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency
- Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
- Ensure fair methods are used to collect outstanding balance on the account

Responsibilities





- Have basic insurance and accounting knowledge and working knowledge of Accounts Receivables
- Valuable understanding on cash posting and suspense handling
- Ability to perform tasks by Standard Process DTPs and ensure to meet process SLA's
- Good Communication Skills (Verbal and Written)
- Good knowledge of complete MS Office suite (MS Word, MS Excel, Outlook)
- Ability to prioritize & multi-task and exhibits meticulous attention to detail
- Ensure that the assigned targets are met in accordance with SLA and Internal standards.
- Strong team-working ability and interpersonal skills

Qualifications

Bachelor in any field excluding B-tech.

📌 Exl_Job__5000561 (Noida)
🏢 EXL
📍 Noida