About the job

Qualification:

MBA or a PG Diploma in Management or related field

Responsibilities:

- Support the implementation of grievance redressal processes and maintain accurate records of customer feedback and complaints.
- Monitor and track complaint resolution timelines to ensure compliance with organizational and regulatory requirements.
- Prepare reports, MIS, and presentations related to complaint management.
- Assist in ensuring adherence to relevant regulatory guidelines and company policies related to customer service.
- Engage with industry stakeholders, delegates, and members for participation in events, programs, and initiatives.
- Assist in sponsorship outreach, delegate acquisition, membership drives, and tele-calling activities to support organizational objectives.
- Coordinate event logistics, stakeholder communication,



documentation, and other administrative activities for smooth project execution.
- Maintain strong relationships with internal and external stakeholders through regular communication and follow-ups.

Desired Candidate Profile

- 0-2 years of experience in Customer Service, Operations, Client Relations, Business Development, or Event Coordination.
- Strong communication and interpersonal skills.
- Good knowledge of MS Office (Excel, Word, PowerPoint).
- Ability to multitask and coordinate with multiple stakeholders.
- Strong organizational and problem-solving skills.
- Willingness to learn and work in a agile environment.

📌 Executive- Corporate Affairs (Delhi Division)
🏢 ASSOCHAM (The Associated Chambers of Commerce and Industry of India)
📍 Delhi Division