Customer Facing Associate – Intern (US Shift) Location: Noida, India (Work from Office) Shift: US Time Zone (EST/PST hours) Department: Customer Support / Client Success Duration: 6 months (with possibility of full-time conversion based on performance) Stipend: Competitive, commensurate with experience Reports To: Customer Support Lead
About FenixCommerce FenixCommerce is an AI-powered delivery intelligence platform built on AWS, helping mid-to-large DTC and omnichannel retailers maximize order revenue and order profitability simultaneously. Our products span Estimated Delivery Date (EDD) prediction, carrier rate shopping, order orchestration, ship-from-store routing, post-purchase tracking, and ShippingAgent AI analytics. We work with leading retail and DTC brands across footwear, apparel, and lifestyle categories.
About the Role We're looking for a Customer Facing Associate Intern based in our Noida office who will work US hours to support our American retail and DTC clients in real time. This is a excellent entry point into customer success and client-facing work for someone early in their career — you'll get hands-on exposure to real client interactions, ecommerce operations, and the inner workings of a fast-growing logistics-tech company, with mentorship from our Customer Support team.
This internship is ideal for someone who enjoys client interaction, has a service-first mindset, and is looking to build a Customer Success or Account Management career path. Strong performers will be considered for full-time conversion at the end of the internship.
What You'll Do Support our front-line team as a point of contact for US-based DTC and retail clients during US business hours
Help handle client queries, status updates, and routine communication via email, chat, and calls with clarity and professionalism
Learn to triage and document customer issues, coordinate with engineering/ops teams for resolution, and follow up to closure
Assist in monitoring client health signals (tickets, SLAs, recurring issues) and flagging risks to the account team




Prepare clear written summaries and status updates for internal stakeholders and clients
Support onboarding of recent clients — helping guide them through setup and early-stage troubleshooting under guidance
Build comfort working with client-side ops and ecommerce teams, learning to represent Fenix's brand and tone in every interaction
What We're Looking For Communication (non-negotiable): Excellent spoken and written English — neutral/American-accent-friendly phone manner, transparent articulation, and the ability to write crisp, professional emails without hand-holding
Comfortable working US time zone hours from our Noida office
1-3 years of experience in a customer-facing, support, or client success role
Prior experience supporting US DTC or retail brands is a strong plus — familiarity with ecommerce operations, shipping/fulfillment terminology, or platforms like Shopify is valuable
Strong ownership mindset — follows through on open issues rather than just logging and forgetting them
Comfortable working with internal tools (ticketing systems, Slack, CRM) and picking up basic technical concepts (APIs, webhooks, order lifecycle) to communicate intelligently with clients
MBA or bachelor's degree preferred; candidates with strong relevant experience will also be considered
Nice to Have Experience in a logistics, shipping, supply chain, or ecommerce-tech company
Exposure to tools like Zendesk, Intercom, HubSpot, or similar support/CRM platforms
Prior experience on a voice process or international client-facing role
Why Join FenixCommerce Direct exposure to US retail and DTC brands and real client relationships from day one
Clear growth path into Customer Success, Account Management, or Client Strategy roles
Work alongside a lean, experienced team solving real problems in delivery and post-purchase experience for high-growth retail brands
How to Apply To be considered for the role, send your profiles to [email protected] and [email protected]. Priority will be given to those who submit their video introduction along with their profile.

📌 Customer Facing Associate (intern) - US Time Zone Shift (Noida)
🏢 FenixCommerce
📍 Noida