About OK

OK is building the future of instant commerce by enabling rapid, accurate, and reliable order fulfillment through technology-driven operations. The Dark Store Manager will be responsible for managing end-to-end warehouse and fulfillment operations while ensuring exceptional customer experience through operational excellence.

Key Responsibilitie

sOperations Managemen

- tManage daily dark store operations including receiving, put-away, picking, packing, and dispatch
- .Ensure timely order fulfillment and adherence to delivery SLAs
- .Monitor order flow and optimize operational efficiency
- .Drive process improvements to enhance productivity and reduce operational bottlenecks

.Inventory & Quality Contro

- lMaintain high inventory accuracy through cycle counts and audits
- .Ensure proper stock rotation (FIFO/FEFO) and inventory hygiene
- .Minimize shrinkage, damages, expiries, and stock discrepancies
- .Monitor stock availability and coordinate replenishment requirements

.Team Leadershi

- pLead, train, and manage store associates, pickers, and packers
- .Prepare shift rosters and manpower plans
- .Track team performance and drive productivity improvements
- .Foster a culture of accountability, ownership, and operational excellence

.Performance & Complianc

- eTrack KPIs including order accuracy, fulfillment time,



inventory accuracy, and productivity
- .Ensure adherence to SOPs, safety standards, and compliance requirements
- .Maintain cleanliness, security, and operational readiness of the dark store
- .Prepare operational reports and share performance insights with leadership

.
Requiremen

- ts3–6 years of experience in warehouse, retail, quick commerce, logistics, or dark store operation
- s.Experience managing teams in a fast-paced operational environmen
- t.Strong understanding of inventory management and fulfillment processe
- s.Proficiency with WMS, inventory tools, Excel, and operational dashboard
- s.Excellent leadership, problem-solving, and communication skill
- s.Ability to work flexible shifts, including weekends and holidays when require

d.
Preferred Qualificati

- onsBachelor's degree in Operations, Supply Chain, Logistics, Business, or related fie
- ld.Experience in quick-commerce, e-commerce fulfillment, or grocery operatio
- ns.Familiarity with SLA-driven fulfillment environmen

ts.
Success Met

- ricsOrder Accuracy
- RateInventory Accu
- racyFulfillment Turnaround Time (
- TAT)Shrinkage & Wastage Con
- trolTeam Producti
- vityCustomer Satisfaction & Service Le

vels

📌 Dark Store - Shift Incharge (Bengaluru)
🏢 OK App
📍 Bengaluru