Job Title: Engineering Manager – Customer Experience & Martech (Search, Discovery, Growth)

Location: Bengaluru

About Styli Marketplace:

Styli is a fast-growing fashion eCommerce platform, built for the mobile-first customer. We’re transforming how young, trend-savvy customers shop online—through fast delivery, value-driven pricing, and seamless digital experiences. As we scale across markets, our Customer Experience engineering team plays a vital role in shaping high-impact, user-first journeys across discovery, purchase, and post-order touchpoints.

Role Overview

We are hiring an experienced Engineering Manager to lead the Customer Experience charter, with a focus on crafting intuitive, performant, and personalized experiences for our mobile and web users. You will manage a cross-functional team responsible for search, navigation, home personalization, product detail experience, and frictionless checkout—ensuring a world-class journey for millions of users.

Responsibilities:

Product & Platform Execution

● Lead execution of key CX verticals: home, search, product listing, PDP, checkout, account, and post-order flows.

● Drive architecture and technical direction across web and mobile platforms (Android, iOS)

● Ensure features are performant in low-bandwidth, mobile-heavy markets, and localize gracefully for Arabic and English.

People Leadership

● Grow and manage a high-performing team of engineers (frontend, backend, mobile), fostering a culture of ownership and continuous learning.

● Conduct regular 1:1s, performance reviews, and career development plans.

● Collaborate closely with Product, UX, QA, and Analytics partners.

Metrics-Driven Delivery

● Set and track OKRs tied to CX metrics: search conversion,



PDP bounce rate, funnel drop-offs, repeat purchase rates, and Core Web Vitals.

● Champion A/B testing, experimentation, and instrumentation to inform decisions with real user data.

Customer Obsession

● Stay close to user pain points via heatmaps, user sessions, CS feedback, and local market insights. ● Partner with UX Research and Design to embed voice-of-customer into the delivery process.

● Drive initiatives to improve accessibility, localization, and personalization across the journey.

Cross-Functional Collaboration

● Align with Customer Support, Product Marketing, and Growth teams to close the loop on the customer journey.

● Coordinate with Infra and Platform teams to ensure scalability, uptime, and observability of customer-facing components.

Qualifications

● 10+ years in software engineering, including 3-4 years managing cross-functional product teams. ● Strong frontend or mobile background with experience in frameworks like React, React Native, or Flutter.

● Strong backend development background with experience in MERN, JAVA, Python etc.

● Experience in building eCommerce or customer-facing apps for mobile-first or emerging markets.

● Deep understanding of web and mobile performance, localization (especially Arabic script handling), and up-to-date testing practices. Experience working with experimentation platforms (e.g., Firebase, Optimizely) and user analytics (e.g., Amplitude, GA, Mixpanel).

● Strong product sense and ability to translate customer needs into scalable solutions.

Nice to Have

● Experience in fashion eCommerce or D2C marketplaces.

● Exposure to personalization and recommendation platforms.

● Familiarity with GCP, Kubernetes, and Elastic stack.

📌 Engineering Manager - Search, Discovery, growth (Bengaluru)
🏢 STYLI
📍 Bengaluru