About US:
Foundation AI is the only AI Native documents intake automation platform serving the claims and litigation industries. Founded in 2019 by a team of lawyers and data scientists, Foundation AI processes millions of documents each month for hundreds of US law firms, including many of the largest and most respected plaintiff and injury law firms in the country. Find out more at www.foundationai.com.
Job Overview:
At Foundation AI, the Application Support Engineer - II is responsible for ensuring the reliability, performance, and scalability of our applications by handling moderately complex technical issues and supporting critical business operations. In this role, you will take ownership of incident resolution, perform deeper troubleshooting, and contribute to improving system stability and support processes. You will collaborate closely with engineering, product, and customer-facing teams while leveraging your growing expertise in scripting, cloud environments, and system monitoring.




This role is ideal for someone with prior application support experience who is ready to handle more complex challenges and play a proactive role in optimizing support operations.
Key Responsibilities:
- Incident Management & Prioritization: Manage and resolve application incidents with a transparent understanding of business impact. Effectively prioritize tasks and ensure timely resolution of issues while maintaining high service standards.
- Advanced Troubleshooting & Root Cause Analysis: Investigate and resolve moderate to complex application issues, perform root cause analysis, and implement preventive measures to minimize recurrence.
- System Monitoring & Performance Optimization: Utilize monitoring and alerting tools to track system health, identify performance bottlenecks, and proactively address potential issues.
- Customer & Stakeholder Support: Provide high-quality support to customers and internal teams. Communicate clearly, provide regular updates, and ensure stakeholder e

📌 Application Support Engineer (Hyderabad)
🏢 Foundation AI
📍 Hyderabad