FireMon has learned an unknown and unauthorized third party is impersonating FireMon HR as part of a phishing attempt. Communications from FireMon will always originate from the FireMon.com domain. FireMon will never ask for any banking information as part of an interview process. If you are concerned whether a communication from FireMon is legitimate, please contact us at [email protected]
FireMon is a recognized innovator in global cybersecurity, leading the way with disruptive technologies and forward-thinking solutions. Here, proactive thinking is not just encouraged—it’s celebrated. Our fast-paced, cutting-edge setting fuels continuous innovation, shaping how we build products, support customers, and drive results every day.
The Technical Account Manager (TAM) is a technical resource who advocates for designated customers and ensures customers' needs are known and managed across all offerings, including services, training, support, and product development.
The TAM prioritizes customers' technical issues and communicates those priorities to support; communicates the status of services projects; conveys the needs and urgency of RFEs to product management and contributes to the product roadmap.
You will provide customers with status updates of open tickets and development/services projects; the upcoming release schedule; issues trending; upgrade recommendations; and guidance through early access/beta programs. This role will also require periodic onsite visits.
About the role
- Manage overall relationships with assigned end-users, including increasing adoption, and ensuring retention and satisfaction.
- Provide project leadership for customers' major FireMon programs.
- Collaborate cross-functionally with FireMon teams—including Support, R&D;, Product Management, and Sales—to address customer needs and deliver high-impact outcomes.
- Management, and Sales, on customers' technical issues and projects.
- Maintain current functional and technical knowledge of
📌 Technical Account Manager (India)
🏢 Firemon
📍 India