SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

Role: Staff NOC Analyst

Location: Bangalore (24/7 Shift Environment)

Role Summary

We are looking for a Cloud Operations & Staff NOC Analyst who will act as the first line of operational defense for enterprise infrastructure, cloud platforms, and applications.



This role requires strong real-time monitoring, incident response, and troubleshooting capabilities, along with a proactive mindset toward improving operational processes and reducing alert noise.

Key Responsibilities

Monitoring & Incident Management
- Monitor infrastructure, applications, and cloud platforms using tools such as Current Relic, Datadog, Prometheus/Grafana, AWS CloudWatch, or GCP Monitoring
- Perform real-time alert triage, validation, and troubleshooting to restore services quickly
- Act as the first responder for incidents, ensuring minimal downtime and impact
- Identify false positives and reduce alert noise through analysis and tuning

Incident Handling & Escalation
- Own and manage high-priority incidents (P1/P2), including:
- Driving incident bridges
- Coordinating with cross-functional teams (SRE, CloudOps, Network, Security)
- Tracking progress until resolution
- Escalate complex issues

📌 Staff NOC Analyst (Bengaluru)
🏢 SonicWall
📍 Bengaluru