Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.
We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone.
Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission.
Job Description
The Supplier Support Associate will report to the Manager, Supplier Support.
The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other significant information from non-responsive suppliers in our client’s supply chains.
Key Requirements & Responsibilities
- Communicate with suppliers through a multi channel approach including emails, chats and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
- Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests;
- Handle emails and chats from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
- Engage with unresponsive suppliers through a multi channel approach including emails, chats and conference calls, supplier education and webinar invites;
- Language support may be required to help with internal translations, hosting
📌 Customer (Supplier) Support Associate - English (Pune)
🏢 Assent
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.