Description

KIP Application Support Engineer –Consultant/Associate Consultant – MFT – KGS CH

Location: Bangalore (Offshore)

Support Window: 7 AM – 7 PM UK Time

Experience: 2-4 years

Grade: CON / ACON (SFIA Level 3–5 mix)

Role Summary

The KIP Support Engineer will provide Level 1.5 / Level 2 support across multiple technology layers of the KPMG Insights Platform (KIP), including .NET applications, Azure cloud services, SharePoint Online, and Power BI / Microsoft Fabric.

The role focuses on incident triage, troubleshooting, root cause analysis, and service stabilisation, acting as a bridge between L1 service desk and L3 engineering teams, ensuring high availability, SLA adherence, and operational excellence.

Responsibilities

Key Responsibilities

1. Support Operations -These are non‑negotiable and ensure operational resilience. Every candidate should have:

- ITIL / ITSM fundamentals (Incident, Problem, Change)
- ServiceNow experience (ticketing, SLAs, updates)
- Incident triage & RCA documentation
- Valuable communication skills (stakeholder updates, MIM calls)
- Provide L1.5 / L2 support for KIP applications and platforms across all technology stacks(not pure dev, not L1 only)
- Identify recurring issues and contribute to problem management and preventive actions
- Escalate to KIP L3 team as and when required for tickets resolution with sufficient documentation

2. Application Support

.NET Applications

- Troubleshoot application issues, deployments, authentication, and performance degradation

- Perform log analysis (IIS, application logs, exception traces) for diagnostics

- Support configuration validation and code-level issue identification

- Escalate to L3 with clear technical evidence and reproduction steps

Azure Cloud Platform





- Support Azure services including:

- App Services, Functions, Logic Apps

- Storage, Key Vault

- Azure Entra (access/log analysis)

- Azure Monitor, App Insights, Log Analytics

- Monitor workloads, alerts, and service health

- Troubleshoot infrastructure, access, and integration issues

Power BI / Microsoft Fabric

- Support datasets, reports, and workspaces

- Troubleshoot:

- Dataset refresh failures

- Access/permission issues

- Workspace operational issues

- Validate data with underlying sources (e.g., SQL/Azure SQL)

- Assist with report publishing and basic performance tuning

SharePoint Online

- Support SharePoint sites, document libraries, and permissions

- Troubleshoot:

- Access and permission issues

- Sync and document library behaviour

- Page/component issues

- Support governance, access models, and collaboration features

3. Operations & Continuous Improvement

- Monitor application/platform health, alerts, and support mailboxes
- Perform post-deployment validation and smoke testing across KIP components
- Support release, hypercare, and stabilisation phases
- Create and maintain:
- Knowledge Base articles
- SOPs and runbooks

- Contribute to RCA documentation and continuous improvement initiatives

4. Collaboration & Stakeholder Support

- Work closely with L3 Engineering, Data, and Cloud teams for issue resolution
- Support business teams with:
- License tracking




- Mailbox management
- Operational queries

- Provide timely communication and updates to stakeholders

Qualifications

Skills & Experience

Technical Skills

- .NET / Application Support
- Basic knowledge of .NET Core, C#, Web API
- Understanding of application lifecycle and deployments

- Azure Cloud

- Hands-on exposure to Azure services and monitoring tools
- Understanding of cloud-based troubleshooting and logs

- Power BI / Fabric

- Knowledge of Power BI Service, datasets, and workspaces
- Understanding of data refresh and reporting issues

- SharePoint Online

- Understanding of site structures, permissions, and access models

- Database / Data

- Basic SQL knowledge for data validation and checks

ITSM & Process Skills

- Strong understanding of ITIL processes:
- Incident Management
- Problem Management
- Change Management
- Service Request Management

- Experience with ServiceNow or similar ITSM tools
- Ability to follow SOP-driven support models

Soft Skills

- Excellent communication skill for stakeholder interaction
- Strong analytical and troubleshooting mindset
- Ability to work in a multi-technology environment
- Ability to work in UK-aligned support hours

Role Expectations (L1.5 / L2)

- Handle repeatable and moderately complex incidents
- Perform structured troubleshooting and diagnostics
- Escalate appropriately with clear technical context
- Focus on service stability, availability, and continuous improvement

Nice to Have

- Basic knowledge of React, messaging systems, or DevOps pipeline
- Exposure to monitoring tools and automation
- Experience working in global delivery models
- Exposure to ITIL processes, SNOW , JIRA, Reporting

📌 KIP Application Support Engineer – Associate Consultant – MFT – KGS CH (Bengaluru)
🏢 BSR
📍 Bengaluru