Job Title: Customer Success Manager
The CSM will play a critical role in ensuring customer satisfaction, product adoption, and long-term success. You will act as a trusted advisor to customers, helping them maximize the value of the TestGrid platform.

CSM must be comfortable with using AI and capable of creating high-quality presentations.
CSM must be able to present ideas and manage the product requests from the customer.
Manage customer relationships and lead customer calls to understand needs, challenges, and goals.
Lead product demonstrations tailored to customer use cases and support onboarding
Guide current customers through onboarding and implementation processes
Conduct customer and internal training sessions.
Support internal teams by sharing knowledge, best practices, and customer insights.
Identify risks and opportunities for growth or improvement.





As a growing organization, priorities may shift frequently , and the CSM is expected to respond with agility.
flexibility is essential to support customer needs across time zones.
Certain tasks and customer requests may require immediate attention and prioritization (ASAP execution) .
Must have a bachelors degree in Computer science.
Prior experience in a Customer Success / Technical Account Management role.
Solid understanding of software testing concepts (manual and automation).
Ability to manage multiple accounts and priorities effectively.

Please use the subject line 'Customer Success Manager' and email your application to gautam.

📌 CSM Manager (India)
🏢 TestGrid.io
📍 India