We're Hiring | Team Lead - International

Location: Ghansoli

Shifts: Rotational Shifts

Working Days: 5 days working | 2 rotational week-offs

CTC: Up to 7.00 LPA

Immediate Joiners preferred!

Roles and Responsibilities:

- Manage daily operations of the team, ensuring productive handling of customer queries and issues.
- Knowledge and understanding of NPS & BQM
- Oversee shrinkage management to minimize losses and optimize productivity.
- Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives.
- Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction).
- Monitor KPIs such as AHT, SLA, and rostering to ensure compliance with industry standards

Requirements:

- At least 1 year experience as a Team Lead on paper
- Excellent English communication skills
- Comfortable working rotational shifts

Interested candidates may contact directly or share their resumes:

HR Riya

Email: [email protected]

Contact: +91 (phone hidden)

📌 Team Lead (Nashik)
🏢 TP
📍 Nashik