JOB DESCRIPTION – BUSINESS INTELLIGENCE UNIT (BIU) – CALL CENTRE ANALYTICS

Location: Mumbai

CTC: Up to 10 LPA

Positions Open: 1

Preferred Qualifications
- Bachelor’s degree in Engineering, Computer Science, Statistics, or a related field.
- 2–5 years of experience in BI, MIS, or reporting domains.

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Experience in BFSI / Banking / Call Centre analytics preferred.

Department: Business Intelligence Unit (BIU)

Function: Call Centre Analytics

Employment Type: Full-Time

Key Responsibilities
- Develop and automate daily, weekly, and monthly MIS reports for Call Centre operations.
- Create interactive dashboards and performance tracking reports.
- Perform data extraction, validation, cleansing, and transformation activities.
- Work with large datasets using Hadoop ecosystem tools.
- Support business teams with ad-hoc reports and analytical insights.
- Coordinate with stakeholders to understand reporting requirements and deliver solutions within timelines.
- Ensure accuracy, consistency, and timely delivery of reports.

Required Skills
- Hands-on experience in SAS Viya,



Hue, Pentaho, Hadoop, Advanced Excel, and Python.
- Strong SQL and data analysis skills.
- Experience in report automation and dashboard development.
- Solid analytical and problem-solving abilities.

Why Join the Organisation
- Opportunity to work in a fast-growing analytics-driven environment.
- Exposure to advanced data tools, automation, and BI platforms.
- Work closely with strategic business functions within the Call Centre ecosystem.
- Opportunity to innovate, automate and drive performance through data insights.

How to Apply

Share your resume at: [email protected]

For faster communication, you may also share your CV on WhatsApp at: (phone hidden)

Regards

Team HR

Staffiaa Services

Skills

Lead generation, Customer communication, Customer profiling, Customer verification, Call logging, Follow-up tracking, Customer database management, Customer query handling, Escalation management, Achievin

📌 Business Intelligence Unit (Mumbai)
🏢 the Organisation
📍 Mumbai