Key Responsibilities

-
- User
ID creation, modification, deactivation, unlocking, and password reset
activities.
- User
privilege management and access rights administration.
- Creation
and maintenance of privilege groups.
- ITSM
ticket logging and closure management.
- Support
in SOP preparation and User Management documentation.
- Date
and time synchronization of manufacturing equipment.
- Recipe
management activities.
- System
backup and restoration support.
- Maintaining
authorized user lists.
- Applying
Windows security controls on manufacturing equipment.
- Audit
trail review support.
- User
management review support for QA teams.
- Support
during software validation activities.
- CAPA
and deviation handling support.
- SOP
training support.
- Manufacturing
equipment qualification support.
- Technical
support during machine breakdowns.
- Audit
trail review through Admin IDs post batch completion.
- Inkjet




printer message editing through Admin access.
- Parameter
setting modifications in machines/instruments through Admin IDs.
- Monthly
Moisture Analyzer calibration support.
- HMI
unlock activities for FBE machines through Admin access.

Requirements
- Required
Skills

-
- Basic
understanding of Windows systems and desktop troubleshooting.
- Understanding
of user access management and password policies.
- Exposure
to Pharma/Manufacturing IT systems preferred.
- Knowledge
of SOP documentation and compliance processes preferred.
- Positive
written and verbal communication skills.
- Ability
to work in shift operations.
- Educational
Qualification

Graduation
along with better written communication skills will be an added advantage.

📌 IT & QA Desktop Support (Rangpo)
🏢 Indus Systems & Services
📍 Rangpo