Key Responsibilities:

The Senior Manager – Operations & Delivery will be responsible for, including but not limited to
- Drive day-to-day business operations and execution across the India office.
- Serve as the primary point of contact for the India office, working closely with US leadership to ensure seamless execution of business operations, client engagements, recruitment, and delivery initiatives.
- Partner closely with US leadership to execute strategic initiatives and operational priorities.
- Support client delivery by managing resource planning, staffing coordination, onboarding, and delivery execution.
- Work closely with Sales, Recruitment, and Delivery teams to ensure timely fulfillment of client requirements.
- Personally support hiring for critical Sales, Marketing, IT, and leadership positions across India and the US whenever required.
- Meet with clients, prospects, and partners to support business development, operational reviews, delivery discussions, and relationship management.




- Represent the India office in client meetings and act as a liaison between India operations and the US leadership team.
- Support the US office with proposal discussions, client presentations, solution reviews, and operational initiatives.
- Monitor resource utilization, delivery performance, and operational KPIs to ensure business objectives are achieved.
- Resolve operational challenges and client escalations while maintaining high levels of customer satisfaction.
- Identify and implement process improvements to enhance operational efficiency, delivery quality, and overall business performance.
- Prepare and present regular operational updates, hiring progress, delivery metrics, and business insights to leadership.

Travel within India and occasionally internationally as business needs require.

Required Qualifications:
- Bachelor's degree in Business Administration, Engineering, Information Technology, or a related field.
- 8–12 years of experience in IT Services, St

📌 Senior Manager – Operations (Hyderabad)
🏢 Charter Global
📍 Hyderabad