Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 8th July & 9th July 2026

Date: 8th July & 9th July 202
6Time: 10:00 AM to 1:00 P
MVenue: ETA 3, Sandhya Infocit

y
ETA- Techno Park, Special Economic Zone, 33, Rajiv Gandhi Salai, Navallur Village and Panchayat, Thiruporur Panchayat Union, Navallur, Tamil Nadu 603103, Ind

ia
Contact Person: Suryapr
iyaExperience: 1 to 4
yrsShift: US Shift (Night Shi
ft)Skill: Customer Service Representative (CSR) (Voice Proce

ss)
Job Summ

ary:
1.We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare acco
unt. 2.The CSR will assist patients, healthcare providers, and insurance members by handling inquiries related to benefits, eligibility, claims, billing, appointments, and other healthcare servi
ces. 3.The ideal candidate possesses excellent communication skills, empathy, and the ability to maintain confidentiality while delivering exceptional customer ser

vice.
Key Responsibil

ities:




• Handle inbound and outbound customer calls in a professional and courteous
manner.• Respond to inquiries regarding health insurance perks, coverage, eligibility, claims, and b
illing.• Assist members, patients, providers, and healthcare facilities with account-related co
ncerns.• Verify member information and accurately document customer interactions in the
system.• Resolve customer issues efficiently while adhering to company policies and healthcare regul
ations.• Escalate complex concerns to the appropriate department when nec
essary.• Maintain confidentiality and protect sensitive customer information in compliance with healthcare p
rivacy requir
ements.• Meet established quality, productivity, and customer satisfaction t
argets.• Stay updated on healthcare policies, procedures, and account-specific guid
elines.• Provide accurate information and educate customers on available healthcare services and pr

ograms.
Qualifi
cations:• College

📌 Mega-Walkin drive at HCLTech for Customer Service Representative (Chennai)
🏢 HCLTech
📍 Chennai