Qualifications: Any Graduate/Post-Graduate (Healthcare Background Preferred)
Position Overview:
We are seeking an Executive – Operations to manage day-to-day city operations, coordinate with internal teams and hospital partners, oversee admissions and discharges, handle escalations, and maintain operational data.
The role requires strong coordination, analytical, and problem-solving skills to ensure seamless service delivery.
Key Responsibilities:
● City Operations Management: Oversee day-to-day city operations, ensuring smooth admission, discharge, and escalation management.
● Data & MIS Management: Maintain reconciliation and recovery data, prepare operational reports, and analyse performance using advanced Excel.
● Ground Operations Management: Train, mentor, and manage the ground operations team to ensure effective execution and service quality.
● Cross-functional Coordination:
Collaborate with internal teams to ensure seamless operations and improve service delivery.
● Issue Resolution & Process Compliance: Resolve operational issues promptly while ensuring adherence to defined SOPs and quality standards.
Skills we seek:
○ Strong coordination and stakeholder management skills.
○ Excellent problem-solving and decision-making abilities.
○ Process-oriented mindset with an eye for improvement.
○ Effective communication and interpersonal skills.
○ Proficiency in data management over MS Excel/Google Sheets.
About HexaHealth:
At HexaHealth, we are building a platform that will help users choose the right hospital/surgeon for their surgical procedure. We are working towards building India's largest hospital network, and we will ensure a hassle-free experience for the patient at the hospital.