Job Description

The CMDB and Asset Management Analyst will be an integral member of the IT Service Management team and play a significant role in the governance, operational support, and continuous improvement of configuration and asset management processes used through the lifecycle of GfK’s ServiceNow CMDB and Asset Management capability.

The analyst will work closely with colleagues across Infrastructure, Information Security, Procurement, End User Services, and Transformation teams to support configuration management and asset management policy, process, and procedures, ensuring these are aligned with ITIL service configuration and IT asset management best practice.

They will provide proactive governance and analytical support to improve the completeness, accuracy, and integrity of CMDB and asset data, and will produce reporting and insight for stakeholders responsible for maintaining configuration and asset records across the IT estate.

Key Activities

- Support the maintenance of the governance model, policy, process, and procedures for the CMDB and Asset Management, ensuring agreed controls are followed and data remains accurate and reliable.
- Perform day-to-day analysis, validation, and remediation of CMDB and asset records to improve data quality, consistency, and lifecycle control.
- Support automated Discovery and other data integrations,



ensuring discovered data is reviewed, reconciled, and correctly integrated into the CMDB.
- Maintain configuration item relationships in line with CSDM and support service mapping and dependency accuracy across the setting.
- Work closely with Change Management and technical teams to ensure CI and asset changes are reflected in the CMDB and Asset Management records in a timely manner.
- Produce regular CMDB and asset health reports, dashboards, and KPI measures to monitor policy adherence, data quality, lifecycle status, and process efficiency.
- Support hardware and software asset lifecycle activities including asset onboarding, allocation, reconciliation, refresh, retirement, and disposal record maintenance.
- Assist with stock, inventory, and ownership validation activities to ensure assets are correctly recorded, categorised, and linked to users, services, and support groups where required.
- Support audits, compliance checks, and exception analysis across CMDB and Asset Management data, helping identify gaps, risks, and corrective actions.
- Stay current on ServiceNow capabilities and supporting technologies related to CMDB, Discovery, CSDM, and Asset Management, and contribute ideas for service improvement and automation.

📌 Specialist (CMDB Asset Management Analyst) (Chennai)
🏢 Nielseniq
📍 Chennai