Role: Customer Engagement Manager
Location: Bangalore
About the Role
Experience: 15+ years
We are seeking an experienced Customer Engagement Manager at the Associate Vice President (AVP) level to lead delivery-led growth for strategic customers within our fast-growing HiTech cluster. In this global role, you will own a $25+ million P&L;, lead large-scale technology and operations delivery, and use trusted execution as the foundation for account expansion. You will partner closely with client stakeholders across Commercial Operations, Sales, Services, Finance, and Marketing business units, while leading engagements involving 500+ employees across APJ, Europe, AMS, and LatAm. The role requires a leader who can combine delivery excellence, executive trust, commercial discipline and consultative account growth to convert customer priorities into measurable business outcomes.

What You Will Do
- Lead global engagements for strategic client accounts, ensuring service execution, customer outcomes, revenue goals, and account expansion priorities remain tightly aligned.




- Use delivery intimacy and customer trust to identify, qualify and shape current opportunities in partnership with Client Partners, Delivery Heads and solution teams.
- Own and grow strategic accounts generating $25+ million annually, with accountability for delivery performance, revenue, margin, renewals, expansion and client value realization.
- Build trusted executive relationships by consistently delivering commitments and acting as a consultative partner for business priorities, transformation needs, and long-term account growth.
- Drive executive-level governance that connects delivery performance, customer satisfaction, commercial reviews, risk management and pipeline progression.
- Translate delivery excellence into renewals, account stickiness, cross-sell, upsell, and differentiated customer value.
- Develop account plans that improve service outcomes, strengthen customer experience, deepen wallet share

📌 Associate Vice President (Bengaluru)
🏢 Mphasis
📍 Bengaluru