Director - Skilled Serivces
Bangalore
Hybrid (3 days from office)

About the Role
We are looking for a seasoned and strategic Director – Professional Services to lead end-to-end delivery, solutioning, and customer success for our global pharmaceutical clients. This is a critical leadership role that requires a proven track record in IT services organizations managing large-scale professional services, implementation, and custom project delivery.

The ideal candidate must currently be working in a services company in a Professional Services (PS), Delivery Head, or Engagement Management capacity. A strong background in the data domain, with hands-on technical and delivery experience, is essential.

Key Responsibilities
- Professional Services Leadership
- Lead the execution and growth of our professional services portfolio for global pharma customers.
- Ensure high-quality delivery of data-centric implementation and custom projects.
- Drive service excellence, project profitability, and customer satisfaction.
- Customer Engagement & Relationship Management




- Act as the executive sponsor for strategic accounts; build strong, trusted relationships.
- Own customer retention and lead strategic account expansion.
- Solutioning & Pre-Sales
- Lead solution design, project estimation, and proposal development for RFPs and RFIs.
- Collaborate with sales and technical teams to create tailored, scalable solutions.
- Delivery & Project Management
- Oversee the delivery lifecycle from initiation to go-live and post-implementation support.
- Ensure adherence to scope, timelines, budget, and compliance requirements.
- Team & Resource Management
- Manage a global delivery team – including resource planning, performance, and utilization.
- Build internal capabilities, mentoring team leads and fostering a delivery-driven culture.
- P&L; and Operational Control
- Own the P&L; for professional services.
- Monitor financial metrics, utilization, margins, and operational KPIs.

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