Location: Bengaluru / Mumbai / Delhi / Pune (Remote)
Experience: 3-8 years
Timings - EST / PST (4:30 PM to 1:30 AM IST)
Customer Success Manager
Level
Senior Individual Contributor | 3–8 years experience
Location
India — Bengaluru, Delhi NCR, Mumbai, Pune, Hyderabad
Work model
Remote · Occasional travel as per the business requirement
Function
Customer Success · Digital Marketing & SEO
About BrightEdge
BrightEdge is the world's leading AI-powered SEO and content performance platform, trusted by thousands of enterprise brands to turn organic search into measurable business outcomes. We sit at the intersection of search intelligence, content strategy, and AI-driven discovery — and we're expanding fast in India. This is your chance to get in early, shape something meaningful, and grow with us.
The Opportunity
This isn't a 'check in on adoption' CSM role. We need someone who genuinely geeks out on organic growth — someone who can walk into a room with a VP of Marketing and a Head of SEO, earn both their trust in the same conversation,
and leave with a transparent path to driving real business impact through BrightEdge.
You'll own a portfolio of sophisticated enterprise customers, act as their strategic partner through every stage of the customer lifecycle, and help them navigate one of the most significant shifts in digital marketing: the move from traditional search to AI-driven discovery. You'll build the playbooks, set the bar, and make your customers look brilliant.
What You'll Do
Lead enterprise organic growth strategy
- Own enterprise portfolio of allocated accounts end-to-end — from onboarding through renewal and expansion.
- Partner with digital and marketing leaders to translate their goals into clear SEO, content, and AI visibility roadmaps.
- Guide customers through the shift from traditional keyword-based SEO to AI-driven discovery (AIO, GEO, LLM retrieval) with confident, data-backed recommendations.
- Run QBRs, executive