NetRTech Solutions LLP is a dynamic organization specializing in placements, technology consulting, project execution, product development, sales, and training. With strong expertise across multiple domains, we deliver cutting-edge solutions and exceptional value to our clients.
Role Summary
We are looking for a motivated and customer-focused Customer Contact Representative to join our team in Ahmedabad. This is a full-time, on-site role where you will be responsible for delivering high-quality customer support and ensuring a positive customer experience.
Key Responsibilities
- Respond to customer inquiries and concerns in a professional and empathetic manner
- Resolve customer issues efficiently to maintain high satisfaction levels
- Build and maintain strong, positive relationships with customers
- Assist the team in enhancing customer service processes and quality
- Manage multiple tasks effectively while maintaining accuracy and attention to detail
Required Qualifications
- Excellent communication and interpersonal skills
- Strong problem-solving and multitasking abilities
- Patient, positive, and detail-oriented mindset
- Previous customer service experience is an added advantage
- Fluency in multiple languages is a plus
- Minimum qualification: High school diploma or equivalent
Salary & Benefits
- CTC: ₹26,000 – ₹38,000 per month
- Night Shift Allowance: Additional compensation for hours worked beyond 40 per week
Perks & Facilities:
- Complimentary meals during shifts
- Cab facility available between 9:00 PM – 6:00 AM
- Temporary accommodation provided for 5 days for relocated candidates
- Travel tickets from your place to Ahmedabad.