Responsibilities:
Perform all standard Senior Customer Success Account Manager (Senior CSAM) responsibilities for assigned customers, maintaining a consistently high level of quality, ownership, and customer satisfaction:
- Develop and maintain a deep understanding of the customer’s IT and information security infrastructure, architecture, and related business processes, including current deployments and planned changes.
- Proactively identify and address potential dissatisfaction risks that may affect renewal and expansion decisions, ensuring timely mitigation actions are taken.
- Collaborate closely with Customer Success Engineers, subject matter experts, Product Management, Support, and Sales teams to achieve agreed customer outcomes and business objectives.
- Build and maintain solid, trust-based relationships with customers’ technical specialists and management representatives, ensuring regular and transparent communication.
- Serve as the primary point of contact for assigned customers on all matters related to Kaspersky products, services, and technical support.




- Proactively identify, organize, and coordinate resources on both the Kaspersky and customer sides to ensure efficient execution of agreed tasks and initiatives.
- Represent customer interests within Kaspersky by registering, prioritizing, and tracking technical issues, feature requests, and other product-related needs until satisfactory resolution.
- Work with R&D; and Product Management to provide structured customer feedback and business justifications for product improvements and enhancements.
- Gather and maintain up-to-date information on key customers’ IT/IS infrastructure, security architecture, development roadmaps, and relevant internal processes to better align Kaspersky solutions with customer needs.
- Collaborate with Account Managers to develop and execute long-term strategic account plans focused on retention, growth opportunities, and measurable customer value.
- Depending on the enga

📌 Senior Customer Success Account Manager (Mumbai)
🏢 Kaspersky
📍 Mumbai