Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The role of Platform Support Engineer (L3) exercises excellent customer service skills along with the ability to apply technical knowledge to support processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal, as well as custom scoped applications that deliver enterprise-wide business processes to NTT customers. The incumbent within the role is knowledgeable about IT Service Management, has solid experience with various technologies.What you'll be doing
Key Roles and Responsibilities:




Provides support to users/administrators of the NTT platform Supports and contributes to the growth of best practices for delivery of support services understanding of NTT platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations Acts as a customer advocate, prioritizing and managing assigned incidents and escalations in queue with little or no supervision Engages with the cross functional teams such as operations and engineering to build, drive and improve tools and processes for quicker issue resolution Mentors less experienced team members in the various technologies
Knowledge, Skills and Attributes:
Solid working knowledge of the components in cloud/web applications understanding network monitoring connectors such as SCOM, Solarwinds etc. understanding of SNMP traps and MIBs/OIDs Ability to understand and modify basic XML, JSON, Regular Expressions (RegEx) Robust understanding of the HTTP/HTTPS Request and Response Cycle Good understanding of database concepts A fundamental understanding o

📌 Platform Support Engineer (Mumbai)
🏢 NTT Data
📍 Mumbai