POSITIO N SUMMARY
The Country Director is the primary business partner to the Master Franchisee in India and is accountable for protecting, growing, and strengthening the Hardee's and Carl's Jr. brands within the market. The role partners closely with the franchisee's leadership team and CKE's regional functional teams to drive sustainable sales and profit growth, execute development commitments, uphold brand standards, and ensure consistent delivery of the customer experience.
Operating through influence rather than direct operational control, the Country Director builds trusted relationships, provides strategic guidance, and ensures the franchisee meets contractual obligations, business objectives, and brand standards.
ESSENTIAL FUNCTIONS

Franchise Partnership
Serve as the senior strategic partner to the Master Franchisee. Develop strong executive relationships built on trust, transparency, and accountability. Support development and execution of the annual business plan and long-term market strategy. Provide commercial insights and recommendations to improve sales, profitability,



and restaurant performance.
Business Performance
Drive achievement of agreed KPIs, including Same Store Sales, EBITDA, Gross Recent Units, Net New Units, guest metrics, and operational scorecards. Lead quarterly business reviews and monitor action plans. Identify performance gaps and support recovery initiatives.
Brand Standards & Operational Excellence
Ensure consistent execution of brand standards across Food Quality, Service, Cleanliness, Speed of Service, Training and Guest Experience. Monitor QA, Operations Assessment, and customer satisfaction performance. Champion continuous improvement and operational best practices.
Development & Growth
Support delivery of development agreement commitments. Partner on site approvals, opening readiness, and successful restaurant launches. Ensure new restaurants open fully compliant with CKE standards.
Cross-Functional Leadership
Coordinate support

📌 Int'l Country Director (New Delhi)
🏢 Carl's Jr.
📍 New Delhi