The Global Process Owner (GPO) for Cash Management and Credit Collection plays a pivotal role in driving the performance of GSS services and related processes within this domain, contributing to the achievement of key annual objectives. The GPO is accountable for the global design, governance, standardization, and continuous improvement of processes spanning Accounts Receivable, Cash Collection, Banking Operations, Dispute Handling, and Credit Management. The role ensures end‑to‑end process excellence, compliance, and digitalization in alignment with DNV’s Digital World Class ambitions and the GSS governance model.
This role is responsible for developing and managing processes that align with GSS strategic priorities across Customer Value and Experience, Efficiency and Productivity, and Quality and Compliance. The position reports directly to the GSS Finance Stream Director.
Key Responsibilities:
Own the global Cash Management and Credit Collection processes, end‑to‑end. Establish and maintain global governance, controls, policies, and documentation for these processes.



Act as the gatekeeper for process‑related changes, ensuring alignment with DMSG, Group Finance and enterprise architecture. Define, document, and continuously update the standardized global “To‑Be” process design for Credit Collection, AR management, Banking Operations, and Cash Allocation. Drive process harmonization across regions in alignment with best practices in Global Business Services. Develop and maintain process maps, Service Level Agreement documentation, and risk & control matrices. Proactively monitor and evaluate service and process performance using KPIs for DSO, overdue debt, unapplied cash, bank clearing times, etc. Lead improvement initiatives—including automation, digitalization, and data‑driven insights—to improve productivity, customer experience, and quality. Collaborate with Quality, Reporting, and Digitalization & Development teams to prioritize improvements. Shape functional

📌 Global Process Owner (Pune)
🏢 DNV
📍 Pune