About the Role
We're looking for an Operations Manager to own the complete learner journey — from batch planning and enrollment through to course completion — while also managing instructor coordination, university partnerships, and a learner support team. This is a hands-on, high-ownership role for someone who genuinely cares about learner outcomes and thrives in a fast-moving, learner-first setting.
Educational background is not a filter for this role — we care about relevant experience and the right attitude: someone who solves problems proactively and consistently puts learner interests first.
What You'll Do
Class & Batch Operations
Plan and schedule batches across programs, including instructor allocation and timelines
Coordinate closely with instructors on scheduling, content readiness, and session delivery
Monitor batch health (attendance, engagement, progress) and act on issues early
Learner Support & Success
Own learner onboarding and ensure a smooth start to every batch
Manage enrollments end-to-end, keeping the process accurate and on time
Build genuine relationships with learners — be their trusted point of contact for queries and escalations
Track and improve course completion rates through timely, proactive interventions
Partner & Stakeholder Management
Manage day-to-day relationships with university/institutional partners
Act as the key liaison between instructors, partners, and internal teams to unblock issues quickly
Team & Budget Management
Lead and mentor a team of operations/learner support executives
Own program budgets,



balancing cost discipline with learner experience and quality
Quality & Continuous Improvement
Bring a quality-first mindset to every touchpoint, from onboarding documents to session delivery
Use data, learner feedback, and AI tools to continuously refine processes
What We're Looking For
Experience in operations, program management, or learner/customer success (education or EdTech background strongly preferred, not mandatory)
A genuine problem-solver who puts learner interests first, even when it's inconvenient
Experience managing teams and coordinating across stakeholders (instructors, partners, internal functions)
Working comfort with budgets and basic financial tracking
Hands-on exposure to AI tools — this is a must-have , whether for productivity, learner support, content, or operations workflows
A genuine learning attitude — comfortable picking up new tools and ways of working quickly
Willingness to work weekends and adaptable shifts, including early mornings and late nights, based on batch schedules
Education
No specific degree is required. We're evaluating experience, judgment, and attitude — in addition to academic pedigree.
Good to Have
Experience in the education/upskilling industry, especially with batch- or cohort-based learning models
Prior experience managing university or institutional partnerships
Work Schedule
This role requires flexibility, including weekend availability and early-morning/late-evening shifts, aligned with batch timings and learner needs.

📌 Operations Manager (Vasanth Nagar)
🏢 Edureka
📍 Vasanth Nagar