Job description

/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin-top:0cm;
mso-para-margin-right:0cm;
mso-para-margin-bottom:8.0pt;
mso-para-margin-left:0cm;
line-height:107%;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;
mso-fareast-language:EN-US;}

Job
Description:

Responsibilities:

Monitor and evaluate
customer support calls, emails, and chats for quality assurance.
Ensure adherence to company
policies,



scripts, and service standards.
Provide feedback and
coaching to agents for performance improvement.
Identify areas for process
improvement and training needs.
Prepare quality reports and
share insights with management.
Ensure compliance with
customer service best practices and regulatory guidelines.

Requirements:

2-3 years of experience in
quality assurance for customer support.
Can audit 150-200 calls per
day
Fluency in English &
Hindi is mandatory.
Robust analytical,
listening, and communication skills.
Familiarity with customer
service processes and quality metrics.
Proficiency in MS Excel and
call monitoring tools.

📌 Quality Analyst – Customer Support (Bengaluru)
🏢 White Force
📍 Bengaluru