- Process Excellence Lead Defines, designs and implements process improvement as part of the Process One Approach framework
- Defines, designs and implements processes for new workflows that needs to be setup because of new business or change in scope of business.
- Leads a team of Process Excellence Specialists in the region. Ensure integration and alignment vertically and horizontally across organization. Defines improvement projects aligned with business strategies and organizational priorities.
- Facilitates and coach improvement teams.
- Establishes and maintains performance metrics to measure program success.
- Installs process excellence support for program governance, project reviews, communications, training, certifications and rewards.
- Applies Six Sigma methodologies in order to boost process compliance as per Risk and Compliance guidelines in order to enhance the compliance strategy.
- Utilize Lean, Six Sigma and change management methodologies and have appropriate levels of certification for the role.
- Experience in at least one of the HR systems Workday, Oracle Fusion,



SAP Success factor
- Experience in using Visio, Minitab or SPSS

Key Responsibilities
- Process Design & Continuous Improvement
- Lead end to end process improvement initiatives within HR Shared Services, applying Lean Six Sigma methodologies
- Define, design, and implement current HR workflows arising from business expansion, org changes, new service lines, or policy updates
- Drive structured problem solving using DMAIC, Kaizen, and automation opportunities relevant to HR operations
- Establish and maintain HR specific performance metrics across speed, accuracy, compliance, cost, and service quality
- Drive ideation campaigns, idea prioritization and implementation in collaboration with operations and cross functional teams
- HR Domain Expertise
- Own process excellence initiatives across HR transactional processes (employee life cycle, HR service desk, onboarding, offboarding).
- Lead t

📌 Process Excellence Lead (Chennai)
🏢 People First Consultants
📍 Chennai