Major Responsibilities:
- Lead entire West region service operations & service sales activities.
- Responsible for generation of service revenue as per KRA targets through AMC, CAMC, R&S;, O&M; contracts, Spare, Repairs & Refurbishments etc.
- Installation & commissioning of Testing Machines.
- Ensure all complaints ( wty & out of wty ) resolved on time.
- Ensure all machines under contract are calibrated with relevant standards and procedures with in scheduled time.
- On time renewals & performing of AMC & Calibrations of all machines.
- Ensure all new machines are taken under AMC / Calibration after completion of warranty.
- Trouble shooting of the electronic problems at it's component level.
- Ensure all NABL related activities are followed & completed on time.
- Maintain all records related to machines.
- Maintaining calibration equipment, other tools in valuable condition to operate & standard calibrator Calibrating timely.
- Follow up with the service sales executive to get the timely submission of spares, consumables and accessory proposal to the customers.




- Generate & convert enquiries into the PO for upgrade of testing machines.
- Manage all the administrative operations including preparation of the High Value enquiry Quotations, Vendor Purchase Orders & Costing Sheets.
- Providing the Monthly, Quarterly & Annual Service projection of booking & billing orders.
- Responsible for the building relationship with customer to provide excellence customer satisfaction, by informing to the customer of other product lines when available.
- Ensure customer queries, complaints, billing, payment and service requests are resolved on time.
- Building long time successful relationships with the key customers.
- Collaborate with OEM for spare parts & supply to maintain less breakdown time.

KRA’s
- Total Booking & Billing achievement against target.
- AMC growth YoY (by quantity and value).
- Warranty to AMC conversion rate.
- AMC renewal rate.
- DBO within the target.
- Up-to-d

📌 Territory Manager – Material Testing Machines (Pune)
🏢 Antal International
📍 Pune