Description
Role Overview As Production Support Manager, you’ll take end-to-end ownership of Production Support outcomes for a regional cluster (e.g., UK / EU / APAC / NAM) delivered from our Global India Hub. You’ll lead talented teams across multiple platforms, set the operational rhythm, and partner closely with global stakeholders to keep our services secure, resilient, and continuously improving. If you enjoy high ownership, fast-paced delivery, and being the calm, decisive leader when it matters most, this role gives you the scope and visibility to make a real impact. Key Responsibilities Regional Ownership & Service Delivery · Own Production Support delivery for your region from the India Hub—across platforms, teams, and priorities. · Set a consistent, ITIL-aligned approach to incident, problem, and change management to protect stability and customer outcomes. · Track and improve service performance through clear ownership of SLAs, KPIs, incident trends, and operational health. · Balance demand, capacity, and cost—driving smarter planning, prioritization, and productivity.



· Proactively manage operational risk for the region, bringing visibility and momentum to mitigation and prevention. People Leadership & Team Growth · Establish and develop regional Production Support teams, covering operating models, onboarding, and capability growth.· Lead and develop group of analysts, creating a high-performance culture and strong succession pipeline. · Ensure the right skill mix and shift coverage to meet regional demand—without compromising quality or wellbeing. · Establish clear expectations and workflows to ensure consistent team delivery. Operational Governance & Continuous Improvement · Own operational readiness for new platforms, clients, or regions transitioning into BAU support. · Raise the quality bar for SOPs, runbooks, monitoring, and RCAs—so teams can respond faster and prevent recurrence. · Partner with Engineering, Architecture, and global teams to reduce

📌 Production Support Manager (Pune)
🏢 FNZ Group
📍 Pune