Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Technical Services Implementation Engineer (L2) is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLA).

This role performs configurations, action installations and attend to break/fix events.What you'll be doing
Key Responsibilities:
Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity. Takes responsibility for problem resolution and troubleshooting. Responds to escalated client requests and support client applications to a first line resolution. Escalates complex problems to the relevant third parties.



Assists with the documentation of standard operating procedures relating to installations and fixes. Compiles and maintains project administration. Conducts elementary presentations within the customer's organization. May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers. Expected to take ownership of relevant technologies according to domain or specialization. Performs any other related task as required. Knowledge and Attributes:
Developing understanding and appreciation of technical design and business principles. Demonstrates fundamental project management and administration ability. Displays good customer engagement skills. Demonstrates developing domain specialist knowledge. Positive verbal communication skills. Client focused and displayd a proactive approach to solving problems. Ability to work under pressure and meet deadlines. Academic Qualifications and Certifications:
Bachelor

📌 TS Implementation Engineer (Chennai)
🏢 NTT Data
📍 Chennai