Position Summary
:Bentley Systems is seeking a Senior Colleague Services Specialist with a builder's mindset to join our team in India. In this role, you will be a hands-on lead for process innovation, responsible for both executing core HR transactions and fundamentally improving how our team operates.
Your primary mission is to add business value by transforming how we handle global HR transactions. You will achieve this by identifying inefficiencies, building automations, and leveraging AI to increase the team's capacity while ensuring an excellent level of quality. You will have the autonomy to propose new approaches and will partner directly with stakeholders to design and deploy scalable, end-to-end processes.
The impact of your work will be explicit and measurable: you will create a friction-free experience for our colleagues, enabled by carefully designed processes and the smart use of technology. This is an ideal position for a natural problem-solver who is comfortable with ambiguity and sees a manual process as an opportunity to create something better.



If you are ready to shape the future of our shared services, we encourage you to apply.
Responsibilities:
Act as the lead for process innovation, actively identifying inefficiencies in daily work and redesigning HR workflows to be simpler and more effective. Build and deploy automation and AI solutions within the flow of work to reduce manual effort for the team and improve the accuracy of our HR data. Ensure a seamless employee experience by delivering timely and accurate support across key HR processes, including onboarding, offboarding, and employee data management. Champion data integrity and quality, establishing and tracking service level agreements (SLAs) and acting as the final quality checkpoint for critical processes. Partner with stakeholders across HR and the business to understand their needs and co-create scalable, end-to-end processes that work for everyone. Serve as a subject matter expert on p

📌 HR Automation Specialist (Pune)
🏢 Bentley Systems
📍 Pune