Why This Role Exists
- Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
- Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
- Tickets get lost between technical and commercial teams — this role closes that gap
- We are scaling and need a manager who can build process while staying hands-on with clients

Key Responsibilities
Client Ownership
- Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
- Lead client onboarding, scoping calls, and technical review meetings
- Translate client requirements into actionable work orders and internal tickets
- Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
- Build long-term relationships that reduce churn and increase account expansion

Project & Ticket Management
- Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
- Create,



assign, prioritize, and close tickets with transparent documentation at every stage
- Track multi-workstream projects across planning, procurement, deployment, and sign-off
- Identify blockers early and coordinate cross-functional resolution without escalating everything upward
- Maintain a live project dashboard that clients and internal stakeholders can rely on

Datacenter & Technical Operations
- Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
- Review and validate work orders for technical accuracy before client-facing delivery
- Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
- Ensure adherence to datacenter safety, change management, and access protocols
- Provide technical guidance to junior technicians and contractors on-site

Budget & Commercial Oversight
- Track project budgets, flag over

📌 Technical Project Manager (New Delhi)
🏢 RM Staffing
📍 New Delhi