Job Description

What you’ll do…
At the core of your role will be to ensure our guests are having a great and unique experience with us. You’ll also…
- Impact all areas of the business, from the big picture to the small details.
- Take responsibility for the financial side of things: owning your P&L;, contributing to annual budget planning and generally mastering the balance between cost and quality that The Hoxton is known for.
- Make quality your middle name. You’d never be satisfied with being number 255 on TripAdvisor; you’ll lead our existing Quality Evaluation processes and find ways to make them better.
- Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering and developing them, and creating an environment where people can be themselves.
- Be great at spinning multiple plates – it’s a fast-paced place and we like to keep a handful of projects on the go at the same time.
- Oversee manpower scheduling and maintaining budgeted payroll cost%.

Qualifications

What we’re looking for…
- An experienced,



commercially savvy operator with 2+ years’ experience, having previously worked in a lifestyle or high-end contemporary hotel would be an advantage.
- You’re as comfortable with the strategic as with the day-to-day detail and can easily connect the two.
- A natural at leading and managing others, you lead by example and create an setting where your team can be their best self.
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get stuff done.
- You’re up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard, supports each other and has fun alon

📌 Director of Operations (Bengaluru)
🏢 ENNISMORE
📍 Bengaluru