Location: Pune Employment Type: Full time
Experience: 7–8 years
Qualification: BE/B.Tech (Mechanical / Civil / Chemical)
Aquatech is a global leader in water purification and critical minerals processing technologies. With over four decades of experience, the company provides solutions in water reuse, desalination, and zero liquid discharge across 60+ countries. To lead and manage service operations across India, ensuring efficient execution, customer satisfaction, revenue growth, and profitability. The role involves strategic oversight of O&M; activities, service delivery, team management, and coordination with sales and project teams.
Service Operations Management
Oversee end-to-end service operations and O&M; activities across multiple sites in India.
Ensure timely execution and 100% on-time delivery of service/work orders.
Drive service contract renewals and expand service business opportunities.
Monitor service KPIs and implement continuous improvement initiatives.
Customer & Key Account Management
Manage key customer accounts and maintain strong relationships.
Ensure high customer satisfaction and develop lighthouse references.
Conduct periodic customer reviews and performance discussions.
Financial & Commercial Management
Drive revenue realization and ensure timely collection of receivables.
Ensure recurring revenue collection without penalties.
Support contract negotiations, renewals, and commercial discussions.
Team & Resource Management
Lead and manage service teams, including site personnel and regional teams.
Ensure effective manpower planning and mobilization for O&M; sites.
Coordinate with manpower suppliers and contractors.
Build and strengthen service extension teams (direct and dealer network).
Sales & Business Support
Support sales team with service inputs and customer references.
Assist in increasing O&M; enquiry base and pipeline quality.
Identify opportunities for service business growth and upselling.
Ensure quality, safety, and operational excellence across sites.
Training & Development
Drive training programs for O&M; teams and service staff.
Develop and implement SOPs, manuals, and best practices.
Ensure proper MIS reporting, service documentation, and data management.
Establish structured quarterly performance review formats with customers.
Must-Have Skills & Experience
~7–8 years of experience in service operations / O&M; / EPC projects.
~ Strong experience in managing service teams and multiple sites.
~ Proven track record in customer management and contract renewals.
~ Experience in cost control, budgeting, and revenue management.
~ Knowledge of water treatment / industrial service operations.
Experience in water treatment / EPC / industrial equipment projects.
Familiarity with SAP or ERP systems.
Exposure to multi-location service operations.
Leadership and team management
Financial acumen